Return & Refund Policy

We’re Here to Make Gifting Joyful.

Since most of our products are customized and made-to-order, we do not accept returns or exchanges once an order is placed.

However, we’re human — and if there's any error from our side, we’ll fix it with love.

Eligible Scenarios for Refund/Replacement:

Item received is damaged or defective

Wrong product/design delivered

Personalization details are incorrect due to our mistake

To be eligible, please:

Report the issue within 48 hours of delivery

Share clear unboxing videos/photos

Email us at support@upphaar.in with your Order ID

Once verified, we’ll offer either a replacement or full refund (processed within 3–5 business days).

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